Refund and Returns Policy

REFUND AND RETURNS POLICY

Return Eligibility and Marketplace Guidelines

Prycity Market (“Prycity,” “Company,” “we,” “us,” or “our”) operates https://prycity.com as an online marketplace platform that may include products sold directly by Prycity and by independent marketplace vendors.

This Refund and Returns Policy explains the rules, procedures, rights, limitations, and conditions governing returns, exchanges, cancellations, store credits, and refunds involving purchases made through Prycity Market and related Services.

By purchasing products through Prycity Market, users agree to this Refund and Returns Policy.

1. MARKETPLACE STRUCTURE

Prycity may operate as a multi‑vendor marketplace.

Products available on Prycity may be sold or fulfilled by:

  • Prycity Market
  • Independent vendors
  • Third‑party sellers
  • Marketplace merchants
  • Distribution partners
  • Manufacturers

Because products may originate from multiple sources, return eligibility and refund procedures may differ depending on the seller and product category.

Customers acknowledge that some products may be governed by additional vendor-specific rules.

2. GENERAL RETURN WINDOW

Eligible products may qualify for return requests within a limited period after delivery.

Unless otherwise stated:

  • Return requests should generally be submitted within 14–30 calendar days after delivery.
  • Certain products may qualify for shorter or longer return windows.
  • Promotional items may include separate restrictions.

Return periods begin on the confirmed delivery date.

Prycity reserves the right to determine return eligibility.

3. ELIGIBLE RETURN CONDITIONS

Products may qualify for return consideration if:

  • Item arrived damaged;
  • Item arrived defective;
  • Incorrect item was received;
  • Product substantially differs from listing description;
  • Item arrived incomplete;
  • Product experienced verified shipping damage.

Returned products generally should:

  • Remain unused when applicable;
  • Include original packaging;
  • Include accessories;
  • Include manuals;
  • Include tags;
  • Include proof of purchase.

Products returned in altered condition may be denied.

4. NON‑RETURNABLE PRODUCTS

Certain products may not qualify for return or refund eligibility.

Examples may include:

  • Digital products
  • Downloadable products
  • Customized items
  • Personalized items
  • Clearance products
  • Final sale items
  • Gift cards
  • Perishable goods
  • Hygiene products
  • Certain health-related products
  • Opened consumables
  • Products prohibited by law

Marketplace vendors may maintain additional exclusions.

Product pages may identify restrictions before purchase.

5. ORDER CANCELLATIONS

Customers may request cancellation before shipment processing begins.

Cancellation approval depends upon:

  • Vendor processing status;
  • Inventory handling;
  • Shipping preparation;
  • Payment status;
  • Marketplace workflow.

Orders already processed or shipped may no longer qualify.

Submission of cancellation requests does not guarantee approval.

6. EXCHANGE REQUESTS

Exchange availability may vary.

Exchanges may be offered for:

  • Defective products;
  • Incorrect products;
  • Damaged products;
  • Size-related issues where applicable.

Exchange inventory depends upon product availability.

Equivalent replacements may not always exist.

7. REFUND METHODS

Approved refunds may be processed through:

  • Original payment methods;
  • Marketplace credits;
  • Store credits;
  • Replacement authorization;
  • Alternative methods permitted by law.

Refund methods may vary according to:

  • Vendor participation;
  • Payment provider requirements;
  • Fraud reviews;
  • Geographic limitations.

8. REFUND PROCESSING TIMES

Approved refunds may require additional processing time.

Estimated timelines may include:

  • Review periods;
  • Banking delays;
  • Payment processor timelines;
  • Vendor confirmation periods.

Actual processing times may vary.

Prycity does not control external financial institutions.

9. SHIPPING FEES

Shipping charges may be non-refundable except where required by law.

Refund treatment may depend on:

  • Return reasons;
  • Product defects;
  • Vendor decisions;
  • Promotional conditions;
  • Carrier costs.

Return shipping expenses may be customer responsibility unless otherwise specified.

10. DAMAGED OR DEFECTIVE PRODUCTS

Customers receiving damaged or defective products should notify support promptly.

Customers may be asked to provide:

  • Order numbers
  • Images
  • Packaging photographs
  • Tracking information
  • Supporting documentation

Claims may undergo review procedures.

Submission of evidence does not guarantee approval.

11. LOST SHIPMENTS

Customers reporting lost deliveries should:

  • Verify shipping addresses;
  • Review carrier tracking;
  • Contact carriers;
  • Contact support.

Investigations may involve vendors and carriers.

Resolution outcomes may vary.

12. RETURN AUTHORIZATION REQUIREMENTS

Certain returns may require approval before shipment.

Customers may receive:

  • Return instructions
  • Return labels
  • Reference numbers
  • Vendor-specific guidance

Unauthorized returns may be refused.

Prycity reserves authority to deny improperly submitted returns.

13. RETURN SHIPMENT RESPONSIBILITY

Customers returning products should package items appropriately.

Recommended practices include:

  • Protective packaging
  • Tracking services
  • Carrier insurance
  • Retention of shipment records

Prycity is not responsible for return packages lost in transit.

14. VENDOR RETURN POLICIES

Independent marketplace vendors may establish additional procedures where legally permitted.

Vendor-specific rules may involve:

  • Return windows;
  • Product exclusions;
  • Restocking fees;
  • Exchange conditions.

Vendor policies may supplement this Refund and Returns Policy.

15. RESTOCKING FEES

Certain returns may involve restocking charges where legally permitted.

Examples may include:

  • High-value products
  • Bulk orders
  • Special-order inventory
  • Returned items requiring inspection

Any applicable charges may be disclosed when available.

16. FRAUD PREVENTION

Prycity maintains fraud prevention procedures designed to protect customers, vendors, and marketplace integrity.

Suspicious activity may result in:

  • Review delays
  • Account restrictions
  • Order holds
  • Investigation procedures
  • Return denials

Fraudulent claims may result in account action.

17. CHARGEBACKS

Customers are encouraged to contact Prycity before initiating payment disputes.

Improper chargeback activity may result in:

  • Account review;
  • Temporary restrictions;
  • Marketplace limitations.

Nothing in this policy limits legal consumer rights.

18. CUSTOMER RESPONSIBILITIES

Customers agree to:

  • Provide accurate information;
  • Follow return instructions;
  • Submit truthful claims;
  • Preserve product condition where applicable.

False claims may affect future account privileges.

19. RELATED LEGAL PAGES

Additional policies may apply:

https://prycity.com/shipping-policy
https://prycity.com/terms-and-conditions
https://prycity.com/privacy-policy
https://prycity.com/cookie-policy
https://prycity.com/support-center
https://prycity.com/contact-us

20. CONTACT INFORMATION

Prycity Market

Website:
https://prycity.com

Customer Support:
support@prycity.com

General Inquiries:
contact@prycity.com

Orders:
https://prycity.com/my-orders

Location:
Peñuelas, Puerto Rico 00624

Last Updated: February 12, 2026

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